Refund policy

We offer Free Returns at checkout for a small, optional fee. If Free Returns is purchased, you will receive a prepaid return shipping label for eligible returns. If Free Returns is not purchased, you will be responsible for the cost of the return shipping label.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, visit our Customer Portal. Please note that returns will need to be sent to the following address: 1055 S Gaylord St Denver, CO 80209. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sportsplusdenver@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Online-only items
Bike parts from our partner warehouse (marked “Online only”) follow our normal 30-day return policy. Start your return in our Customer Portal; returns come back to our Denver store.
Books ship from our book partner and can’t be returned unless they arrive damaged or aren’t what you ordered. Contact us within 30 days and we’ll replace the book or refund you.
Sports Plus merch is printed to order just for you, so it can’t be returned for size or a change of mind. If it arrives damaged, misprinted, or isn’t what you ordered, contact us within 30 days and we’ll replace it or refund you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sportsplusdenver@gmail.com.